About the job

Responsibilities:

• Provides overall support to sales, operations, logistics, internal peers and order execution with clients
• Reviews and processes purchase agreements with high level of accuracy, supports sales in case of changes to be done in CRM (salesforce.com)
• Provides timely follow-up to customers, order fulfilment, sales managers, and internal peers
• Interacts with clients in a clear and professional manner
• Collaborates with accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders and deliveries
• Sales data consolidation and analysis
•  Sales Support and Order Processing:
• -Support Sales in maintaining customer data in CRM.
• -Support Sales in contracting and getting contract executed.
• -Liaises with internal departments and external logistics service providers to ensure shipment and delivery of shipment documents.
• -Works with customer and internal departments to facilitate payment as to defined payment terms inclusive payment reminders
• -Monitors and checks delivery of orders, provides status updates and confirm delivery schedules

>Maintains and updates internal documentation and ensures high data accuracy in CRM /SAP

>Monitors order fulfilment process inclusive delivery and analyses and helps to solves logistics issues.

>Updates internal peers and customers about order fulfilment status.

>Assists in developing logistics plans and procedures.

>Always ensures high customer satisfaction

>Always ensures compliance of internal processes and policies and external regulations

Profile:

• Degree in business or engineering
• Experience in sales support in a comparable industry
• Good knowledge of sales operation processes
• Proficiency in English and French
• Good knowledge and experience of CRM salesforce.com
• Knowledge of SAP ECC 6.0

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