Sales Support Supervisor North Africa – Manufacturer – Morocco

About the job

Responsibilities:

  • Provides overall support to sales, operations, logistics, internal peers and order execution with clients
  • Reviews and processes purchase agreements with high level of accuracy, supports sales in case of changes to be done in CRM (salesforce.com)
  • Provides timely follow-up to customers, order fulfilment, sales managers, and internal peers
  • Interacts with clients in a clear and professional manner
  • Collaborates with accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders and deliveries
  • Sales data consolidation and analysis
  • ¬†Sales Support and Order Processing:
  • -Support Sales in maintaining customer data in CRM.
  • -Support Sales in contracting and getting contract executed.
  • -Liaises with internal departments and external logistics service providers to ensure shipment and delivery of shipment documents.
  • -Works with customer and internal departments to facilitate payment as to defined payment terms inclusive payment reminders
  • -Monitors and checks delivery of orders, provides status updates and confirm delivery schedules

>Maintains and updates internal documentation and ensures high data accuracy in CRM /SAP

>Monitors order fulfilment process inclusive delivery and analyses and helps to solves logistics issues.

>Updates internal peers and customers about order fulfilment status.

>Assists in developing logistics plans and procedures.

>Always ensures high customer satisfaction

>Always ensures compliance of internal processes and policies and external regulations

Profile:

  • Degree in business or engineering
  • Experience in sales support in a comparable industry
  • Good knowledge of sales operation processes
  • Proficiency in English and French
  • Good knowledge and experience of CRM salesforce.com
  • Knowledge of SAP ECC 6.0

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