Sales Support Manager – Manufacturer – Nairobi, Kenya

Responsibilities:

  • Provides overall support to sales, operations, logistics, internal peers, and order execution with clients
  • Reviews and processes purchase agreements with a high level of accuracy, support sales in case of changes to be done in CRM (salesforce.com)
  • Provides timely follow-up to customers, order fulfillment, sales managers, and internal peers
  • Interacts with clients in a clear and professional manner
  • Collaborates with the accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders and deliveries

Sales data consolidation and analysis:

  • Sales Support and Order Processing:
  • Support Sales in maintaining customer data in CRM and SAP
  • Support Sales in contracting and getting contract executed
  • Liaises with internal departments and external logistics service providers to ensure shipment and delivery of shipment documents
  • Works with customer and internal departments to facilitate payment as to defined payment terms inclusive payment reminders
  • Monitors and checks delivery of orders provides status updates, and confirm delivery schedules
  • Maintains and updates internal documentation and ensures high data accuracy in ERP (SAP)Updates internal peers and customer about order fulfillment status
  • Monitors order fulfillment process inclusive delivery and analyses and help to solve logistics issues
  • Assists in developing logistics plans and procedures
  • Always ensures high customer satisfaction
  • Always ensures compliance of internal processes and policies and external regulations

Profile:

  • Degree in business or engineering
  • Experience in sales support in a comparable industry
  • Good knowledge of sales support processes
  • Proficiency in English
  • Good knowledge and experience of CRM salesforce.com
  • Knowledge of SAP ECC 6.0

Apply Here