Responsibilities:

• Provides overall support to sales, operations, logistics, internal peers, and order execution with clients
• Reviews and processes purchase agreements with a high level of accuracy, support sales in case of changes to be done in CRM (salesforce.com)
• Provides timely follow-up to customers, order fulfillment, sales managers, and internal peers
• Interacts with clients in a clear and professional manner
• Collaborates with the accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders and deliveries

Sales data consolidation and analysis:

• Sales Support and Order Processing:
• Support Sales in maintaining customer data in CRM and SAP
• Support Sales in contracting and getting contract executed
• Liaises with internal departments and external logistics service providers to ensure shipment and delivery of shipment documents
• Works with customer and internal departments to facilitate payment as to defined payment terms inclusive payment reminders
• Monitors and checks delivery of orders provides status updates, and confirm delivery schedules
• Maintains and updates internal documentation and ensures high data accuracy in ERP (SAP)Updates internal peers and customer about order fulfillment status
• Monitors order fulfillment process inclusive delivery and analyses and help to solve logistics issues
• Assists in developing logistics plans and procedures
• Always ensures high customer satisfaction
• Always ensures compliance of internal processes and policies and external regulations

Profile:

• Degree in business or engineering
• Experience in sales support in a comparable industry
• Good knowledge of sales support processes
• Proficiency in English
• Good knowledge and experience of CRM salesforce.com
• Knowledge of SAP ECC 6.0

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