Customer Care Executive – SHS – Kampala, Uganda

Overall Purpose.

  • To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.

Key Accountabilities.

  • Support customer swap & return processes in line with M-KOPA reverse logistics policy
  • Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
  • Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
  • Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
  • Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines.
  • Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers.

Incumbent Requirements.

Education.

  • A bachelor’s degree from a recognised institution/university in any field

Required Skills.

  • Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • A team player with a high level of flexibility
  • Should be self-motivated & able to demonstrate a drive for results with a professional approach.
  • Excellent customer Care skills -Customer-centric with commitment to deliver
  • Possession of basic numerical skills
  • Team work with high levels of flexibility.
  • Demonstrate high level of integrity, work ethics, proactive and positive attitude.
  • Exceptional communication, interpersonal, problem solving and analytical skills
  • Report-writing and presentation skills.
  • Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Apply Here